Eligibility

We accept returns of items that are unused, undamaged, and in their original factory-sealed packaging, Also our logo stamp should not be scratched. The original invoice must be included.

Items we cannot accept back

For health and safety reasons, we cannot accept returns of opened fragrances, skincare with a broken seal, gift cards, or any item marked "Final sale" at checkout.

Starting a return

Message us on WhatsApp or email info@zahra-collections.com within 14 days of receiving your order. Include your order number and a photo of the item. We'll arrange a courier pickup or share a drop-off address.

Refunds

Once we've inspected the returned item, we issue a refund within 5 – 10 business days. Cash-on-delivery orders are refunded by bank transfer or store credit.

Exchanges

Prefer a different fragrance or size? Tell us when you start the return and we'll hold the new item for you. If there's a price difference, we'll send a payment link or refund the balance. (Delivery fees will be applied)

Damaged or wrong items

If your order arrives damaged or doesn't match what you ordered, please contact us within 48 hours of delivery with photos. We'll cover return shipping and dispatch a replacement straight away.