Are your products 100% authentic?
Yes — every fragrance and skincare product we sell is sourced from the brand's authorised distributor and arrives factory sealed. We never sell tester bottles, decants, or grey-market stock.
How long does delivery take?
3 – 5 business days within Greater Cairo and Alexandria, and 5 – 7 business days elsewhere in Egypt. See the Shipping page for full details.
Do you ship outside Egypt?
Not yet. We're working on bringing ZAHRA to the rest of the GCC and beyond — for now, we deliver within Egypt only.
Can I cancel or change my order?
If your order hasn't shipped yet, absolutely. Message us on WhatsApp with your order number and we'll update or cancel it. Once a parcel is with the courier we can't recall it, but you can return it on arrival.
What payment methods do you accept?
Cash on delivery.
Do you have a physical store?
Our store in Cairo welcomes visitors by appointment. Message us if you'd like to come and try a few fragrances in person.
How do I track my order?
You'll get a tracking link by email and WhatsApp the moment we hand your parcel to the courier. You can also see live status under "Orders" in your account.
What if my fragrance doesn't suit me?
Fragrance is personal — we get it. As long as the bottle is unopened and factory sealed, you have 14 days to return or exchange it. See the Returns page for the full policy.